IT is not for Sissies

One of the new duties I’ve taken on in my district is helping them with their online courses.  Because I have worked with a couple of LMSs at the county level, I was humbled to be asked to help my district in the transition from their old LMS to their new one.

For me, this was another opportunity to gain more experience in online course development.  I was ready for the challenge.

As usual, there is always a learning curve, and I was ready to take on the challenges.  Our online Health course this summer revealed a few bumps along the way, but for the most part the transition was smooth and there was little that I needed to do in my role as “tech support”.

As the summer wore on, a colleague and I worked on transferring and revising the course material from the old LMS to the new one.  We chose to use SoftChalk as our online medium in case our district did not like the new LMS.  Per Murphy’s Law, we ran into some serious roadblocks, but nothing that couldn’t be fixed with a good night’s sleep.  Let me tell you, collaboration is key in times like this because what one person cannot see is likely so obvious by the other that in little to no time, we were able to solve our problems.

The Big Reveal.  The culmination of our hard work this summer was revealed during a workshop with our online teachers.  Luckily, the workshop was expanded from two hours to three.  But even then, we still ran out of time to cover all of the material.  

The one thing unfortunate aspect of the workshop was that the rosters for the courses were not uploaded to the courses itself.  Without going into too much detail, the teachers were told that the rosters would be uploaded sometime during the first full week of school.  Of course, that doesn’t bode well for teachers who scheduled their orientation during the first two days of school.

Did I mention that my primary job is to teach world history to middle school students?  I was busy preparing my classroom for 200+ 7th graders who would be tentatively(?) walking through my door.  In the back of my mind, my responsibility of course development and teacher trainer were done (at the moment) and I could now devote my time to preparing for my own students.

It was not the case.

Over the next three days, I received numerous emails, text messages, phone calls, and in one case, a conference call to figure out how to upload the class rosters to the courses.  Needless to say, I was a bit confused at the turn of events.  I am not an IT person.  I don’t work for IT.  In fact, I call IT to help me.  My primary responsibility was for course development and LMS support.  I know nothing about code.  I don’t want to know anything about code.  I don’t even like numbers.  But now I found myself being thrown into the mess of how to merge the rosters with the courses.


Because the IT guy who normally does this is on vacation.

Did I mention that all of this converged the day before school opened and continued to the first day of school?  Shall I also preface the situation with the fact that I don’t have air conditioning and it was in the low 90’s with what felt like 105 degrees with the humidity?

I had scheduled a yoga session on the first day of school because I figured it would help with the stress.  But the direness of the situation came to a head right before I was to leave for yoga.  I thought I had everything under control as I grabbed my mat for my candlelight yoga session.  I had reached my happy place.


When I arrived home, I had several emails, a VM, and three missed calls.  What I thought was the situation was not.  And apparently it was up to me to figure the whole mess out.  I was not in my happy place anymore.  In my realm of happy places, dealing with anything that has to do with IT is nowhere in the vicinity.

Three hours, several emails, too many text messages to count later, I had the situation rectified to the best of my ability and permissions.  I merged the two different accounts for the online teachers.  I changed the class owners.  I deleted extra accounts in the courses.  I imported the rosters to the courses.  I fixed links for the first three modules.  It was 11:15PM.

I fired off the update to the Powers-that-Be and headed off to bed.  It was up to the real IT team to take the next step.  I had Day 2 with my kiddoes to deal with.

At 7:20AM the next morning, I found out that none of the students can log in to their courses.  Two teachers had their orientation at 7AM.  Two more teachers were hosting theirs that afternoon.  I was speechless.  Did I mention that I’m not in IT?

I was hired to help with the transition between LMSs and to recreate the courses in the new LMS.  I was once again, asked to be tech support.  All of which is within my area of experience.  I’m comfortable with that role.  I am very uncomfortable with anything that has to do with numbers and vast amounts of data that need to be imported or merged.  Very uncomfortable.  I’m pretty sure that anyone in IT salivates when numbers are involved.  I feel parched and a bit queasy.

Luckily for me, since my primary responsibility is to the 200+ 7th graders that were about to walk through my door in an hour, the situation had to be handled by someone else.  And it was.  Thank goodness.

The IT person is supposed to come back on Monday.  Thank God.

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